Client: Indian Oil Corporation Limited (IOCL)
Indian Oil retail outlets handle a high volume of daily fueling transactions involving individual customers, fleet operators, and loyalty program members. Managing multiple payment and loyalty mechanisms manually increased operational complexity and reconciliation effort.
Objective
Indian Oil retail outlets handle a high volume of daily fueling transactions involving individual customers, fleet operators, and loyalty program members. Managing multiple payment and loyalty mechanisms manually increased operational complexity and reconciliation effort.
Solution Overview
IOCL implemented a mobile-based Fueling App designed for fuel station operators. The application provides a unified interface for managing fueling transactions, payments, loyalty programs, and daily settlements.
Key Features
| Multi-mode payments (Card, QR, Cash, Daily Transactions) | FASTag fuel payment integration | XTRAPOWER Plus fleet card support |
| XtraRewards loyalty earning and redemption | Detailed transaction history | Automated daily settlement |
Implementation
The app was developed with a simple operator-friendly interface and integrated securely with IOCL’s payment and loyalty systems. Real-time transaction capture ensured accuracy and scalability across outlets.
Benefits
| Faster and contactless fueling experience. | Reduced manual reconciliation errors. |
| Improved transparency and audit readiness. | Higher customer satisfaction and loyalty engagement. |
Business Impact
The solution improved operational efficiency, increased digital payment adoption, strengthened fleet and loyalty programs, and aligned with IOCL’s digital transformation goals.
Conclusion
The IOCL Fueling App modernized retail fueling operations by combining payments, FASTag, fleet solutions, and loyalty programs into a single digital platform, delivering a future-ready fueling experience.
